Privacy Policy

Who we are

Winstone Group is a licensed real estate agency in South East Queensland, working in property development and house and land packages. This policy explains how we handle personal information in connection with our website, enquiries and services, with reference to the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

We collect your name, mobile number, email address and the information you give us in enquiry forms. This may include location preferences, deposit and finance position, pre-approval, timeframe and first home buyer status. Development enquiries may also include property location, land size, ownership, plans and other property or land details.

We may also collect technical information such as pages visited, device and browser information, cookies, and the ad or link that brought you to our website. This can include UTM campaign information and advertising click IDs.

You can choose not to provide information, but we may be unable to respond fully or provide a roadmap, feasibility or suitable property options without the relevant details.

How we collect information

We collect information through website forms, phone conversations, email and in person. We may also receive information from advertising platforms when you submit an enquiry there or interact with our advertising. Cookies and tracking tools collect some technical information automatically when you visit our website.

Why we use it

We use information to respond to your enquiry, prepare or send your House and Land Roadmap or feasibility, and contact you by phone, SMS and email about relevant properties and services. We also use it to manage our relationship with you, improve the website and measure advertising performance.

Who we share it with

We share information with providers that help us handle enquiries and operate our business. These include GoHighLevel for CRM and communications, WhatConverts for call and lead tracking, and Meta and Google for advertising and analytics.

We may share relevant information with builders, developers, lenders and brokers only where needed to provide what you asked for. We may also disclose information where the law requires it.

Some providers store or process information outside Australia, for example in the United States. Information may therefore be handled under different local privacy laws. Where the Australian Privacy Principles apply, we take reasonable steps required by them in relation to overseas disclosures.

Cookies and tracking pixels

Our website and advertising may use cookies, tracking pixels such as the Meta Pixel, Google tools and lead tracking to understand visits, attribute enquiries to advertising and measure campaigns. Advertising platforms may use this information to personalise or measure ads in accordance with their own privacy policies.

You can block or delete cookies in your browser settings and manage advertising personalisation through your Meta and Google ad settings. Browser controls may not prevent every type of tracking, and blocking cookies may affect parts of the website.

Marketing opt out

You can opt out of marketing at any time by replying STOP to an SMS, using the unsubscribe link in a marketing email, or contacting us. Tell us if you also want marketing phone calls to stop. We may still contact you about an enquiry or service you have requested where necessary.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online service or method of transmission is completely secure.

We retain information for as long as reasonably needed for the purposes described in this policy and any legal obligations. When it is no longer needed, we take reasonable steps to destroy or de-identify it, subject to legal retention requirements.

Access, correction and complaints

You can ask to access the personal information we hold about you or request a correction if it is inaccurate, out of date or incomplete. You can also make a privacy complaint. Contact Winstone Group through the Contact Us page or reply to a communication you have received from us, and explain your request or concern.

We may need to verify your identity before providing information or making changes. We will consider your request or complaint and respond within a reasonable time. If we cannot provide access or make a requested correction, we will explain why, subject to applicable law.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au for information about making a privacy complaint.

Changes to this policy

We may update this policy when our services, information handling or legal requirements change. The current version will be available on this page, with its last updated date.